Detego Health Support
Detego Health are experts in small business employee benefits. We are driven by a relentless pursuit of service to the customer aimed at taking the frustration out of navigating the healthcare system.
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Support Videos
How to Present your Member ID Card at the Front Desk of your Medical Provider
Out of Pocket Costs for Using a Non-PHCS Provider
What is Reference-based Pricing?
What is a “Balance Bill” & What do I do if I get one?
How to Make Sense of your Member ID Card
How to Find a Primary Care or Specialty Physician; How to Nominate a Provider?
Detego Welcome Kit Overview- What’s in the Packet?
Who is Detego Health?
How to find an In-Network Imaging Provider with Green Imaging
Finding a Local Pharmacy
When can I use Teladoc and how do I register?
Access to My Free Pharmacy
Find answers
Frequently Asked Questions
We are a Third-Party Administrator for small to midsize companies. We are not an insurance company. We coordinate all the services needed to administer self-insured and level-funded plans for employers.
Keep in mind that your benefits are not like traditional insurance. You are required to stay within the networks provided and to follow the protocol for non-emergency medical needs. Failure to do so can result in denial of claims.
You can view the most current list of providers online by visiting the PHCS Physicians and Ancillary network and selecting
Find a Provider: https://www.multiplan.com/webcenter/portal/ProviderSearch
For Emergency Room Visits- In an emergency, you may visit ANY ER you can access. Just give us a call the next day to inform us.
For Imaging Services (MRI, CT Scans, PET Scan, or X-Ray) – These services must be pre-certified.
For Labs and Blood Work – The PHCS Physician and Ancillary network is available for blood work.
For any and all questions on your plan, call our Care Guides at (866) 815-6001.
No! Detego Health plans do not require you to select a primary care physician or obtain a referral to see a specialist. However, an ongoing relationship with a primary care physician can help you manage your health and address any concerns you have early on. You can use the PHCS Physician and Ancillary Network Provider Finder from your computer or mobile phone Web browser to search for primary care physicians for you and your covered family members in specialties such as internal medicine, family practice and pediatrics.
Provider directories are not printed as they are updated frequently. You may view the most current list of providers online by visiting the link provided at www.multiplan.com/webcenter/portal/ProviderSearch
A Summary of Benefits is provided for you in this kit. You can also call our Care Guides at (866) 815-6001.
The Detego Health ID cards display only the subscriber (employee) name and Employee Coverage Tier. The cards are to be used for all eligible family members even though their names are not printed on the card. If you need an additional card, you can request one by contacting our Care Guides at (866) 815-6001.
If you use a PHCS Practitioner & Ancillary Network provider, the provider will submit claims directly to us. Be sure to show your new ID card to each provider you see.
If you need to file a claim yourself, you must fill out and submit a claim following the instructions provided in this kit.
You can reach our Care Guides Monday through Friday, from 8 a.m. to 6 p.m. Central Standard Time. Our Care Guides are available to explain your benefits, answer questions about claims or assist with any other need. Please call ( 866) 815-6001 or visit us online at detegohealth.com.
Yes! Once you receive your welcome packet you can email us directly at memberservices@detegohealth.com